This Refund Policy ("Policy") applies to All purchases from Majick Feathers

1. General

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.

(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled

(A) to cancel the purchase; and

(B) to a refund for the price of the goods; and

(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

(h) Before pursuing any legal remedies under the Australian Consumer Law, customers are encouraged to follow our internal dispute resolution process: (a) submit a written complaint to our customer service team within [DAYS] of the issue arising; (b) if unresolved within 7 Days, the matter will be escalated to our dispute resolution officer; and (c) if still unresolved, parties may agree to independent mediation before pursuing legal action.

3. Cancellation and Change of Mind

(a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.

4. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:

(i) Please contact us as soon as possible.

(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 3 days from the date of receiving the product. Any damage claims made after this period may not be accepted unless required by Australian Consumer Law.

(c) You must provide clear photographs of the damaged product and packaging within 3 days of reporting the damage, and we may request additional documentation to properly assess the damage claim. We reserve the right to arrange for inspection of the damaged product by our representative if deemed necessary.

5. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions that apply under the Australian Consumer Law.

6. Shipping Costs for Returns

(a) For non-major failures under the Australian Consumer Law, you are responsible for the cost of returning the product to us. In cases of major failure, we shall bear the cost of shipping the product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

(b) If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product. We will use the most economical shipping method available and provide you with proof of all associated costs.

(e) For returns that are not related to Consumer Guarantees under the Australian Consumer Law, including change of mind or incorrect size selection, you will be responsible for all return shipping costs, handling fees, and any additional charges associated with returning the product to us. These costs must be paid upfront before returning the product.

7. Response Time

(a) We will acknowledge receipt of your return request within 48 hours. We will assess the eligibility of your return within 7 days of receiving the product. If eligible, we aim to process any refunds within 3 business days of completing the assessment.

(b) We will notify customers of the status of their request within [DAYS] business days and provide regular updates until the matter is resolved.

8. How to Return Products

(a) You can contact us using the contact email provided at the end of this Policy to discuss a return using the information.

(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.

(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

(e) Acceptable proof of purchase includes original receipt, order confirmation email, or order number, while any government identification data will be handled in accordance with our Privacy Policy and applicable data protection laws.

9. Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: admin@majickfeathers.com.au.

REFUND & RETURNS POLICY OF MAJICK FEATHERS